Terms and Conditions

Terms and conditions

By ordering goods the customer accepts delivery and payment conditions below.

Legal basis

The provisions of the contracts according to §433 ff BGB apply with the following conditions:

Delivery

Products that are in stock we will deliver as soon as possible. (Usually it takes 1-2 days until the desired goods for shipment arrive and another 1 to 3 business days for the delivery time of Deutsche Post AG or DPD). Does the article has to be manufactured first, we will get in touch with you to provide you with the information on delivery periods.

Prices

The specified by the seller are binding and include the applicable VAT within Germany and the EU.

 

Payment options

Cash in advance:

Payment is done by bank transfer. When ordering by cash in advance you will receive an order confirmation via e-mail with our bank details and your order number. This reference number, please enter along with your first and last name as the reason of the transfer. The dispatch follows immediately after receipt of your payment. Please note that depending on the day and speed of each bank a payment may take 1 to 5 days.

 

PayPal:

You can pay via your PayPal account.

You will be connected to your paypal login at the end of the ordering process..

There are no additional costs.

As soon as we are informed by PayPal on the payment, the goods will be prepared for shipping.

 

Bill:

The invoice will be included with the order.

Paying the goods takes place after receipt of the order.

The payment period is in this case 30 days.

Collection:

A collection of ordered goods in our shop is possible by appointment. No shipping charges.

 

Return Policy

The purchaser is entitled to a 14-day money back guarantee of the goods, without the need for a statement of reasons. Period begins on the date of delivery of the goods by the Purchaser in accordance with invoice. Decisive for the determination of the period end is the date of receipt of the return shipment to the seller.

 

Following products are excluded from right to return or exchange:

1. Special orders (e.g. Specially/individually manufactured goods)

2. Books

3. Videos

4. Lectures

Except the parcel will be returned unopened at point 2 to 4.

The return shipping is at the expense of the purchaser.

 

Defects and warranty

Obvious defects in the goods must be reported to the seller in writing within one week after delivery of the goods by the purchaser. The same applies for each detected defect and incomplete deliveries.

Non-obvious defects of the goods must be reported to the seller immediately after their detection or determination in writing. The warranty claims of the purchaser are limited to a right to repair or for replacement.

 

In the aforementioned cases the purchaser must return the goods immediately to the seller. The seller reserves the right to test the defect notified and refund the costs of shipping to the buyer if there is a legitimate notice of defects.